Thanks to everyone who made it out to the LAUNCH|Talk at Urban Cork last week to learn more about Successful eCommerce 101.
One of the most valuable parts of our panel discussion was all about our expert panelists’ favorite tools. We had a lot of suggestions, so for your reference here’s a detailed run down of all of them. Check them out, whether you are simply looking for tools to improve your workplace productivity or if you’re looking for a specific, technical eCommerce-related tool. Best of all, many of those listed below are completely free to use:
Brandon Kirkland – www.epicshops.com
Trello for project management.
G-Suite for a wide variety of tools including email, file sharing.
AHrefs for SEO tools.
Freshworks – A full suite of tools including; support ticketing and CRM, Project Management, customer service.
Bugsnag for monitoring sites, finding issues / bugs.
Snagit for screen capture (video/image) communication.
Hotjar for user interface analytics and testing including heatmaps and user click flows.
Oscar Castro – VP eCommerce Harry & David
Google Analytics, the go-to free website reporting & analytics platform.
TeaLeaf – IBM session replay tool, allows you to see customer interactions on site.
Usertesting.com is a service that allows you to conduct user studies and test functionality. You are able to see the users’ interactions and hear their narrations as they engage.
Sabina King – Founder Hempure, Taza.co, Veppo.
Asana for collaborative project management.
SLACK for working with remote teams, chat or conversation software is helpful. We create channels based on different functional areas. For example, we currently have channels for: Web Development, Content , Ideas, Wholesale etc.
Conversations about these topics live in these channels, in a work-based instant messenger platform.
Invision for collaboration with graphic artists or when creating a large project like a website. First, you’ll have it designed.
Canva for easy to make yourself graphics that look professional, think of it like a free online easy to use Photoshop.
Viral Launch has a suite of tools that help you quickly analyze the viability, demand, and success of a potential product on Amazon.
Jim Teece, President & CEO of Project A
Pingdom for website performance monitoring and downtime alerts.
New Relic for server type analytics.
Plus a couple of extras from me, Alex Palmer.
99 Designs for getting website logos and graphics professionally designed at very low cost.
Upwork for finding freelancers at any level of expertise or skill level.
JungleScout is another great Amazon plugin for researching potential product sales volume.
LiveChat is a great free to use website live chat application for eCommerce website customer service.
MaxMind for online fraud prevention.
Evernote for cross platform note taking.
Zapier for automating a whole bunch of tasks between various platforms.